Terms & Conditions

Customer Satisfaction Commitment

• Your satisfaction is our top priority. We strive to deliver quality products and professional service to every customer. Feel free to send us a private message for any product inquiries.
• If you have any questions, feedback or suggestions, please contact our customer support team anytime.
• We listen to your needs carefully and respond to your concerns within the promised time frame.
• We continuously improve our products, packaging, logistics and after-sales service according to customer feedback.
• Thank you for your trust and support. Your positive review motivates us to serve better every day.

Order Cancellation Policy

• Orders can be cancelled before shipment without extra charges.
• Once the order has been processed or shipped, cancellation is not allowed.
• Please do not cancel paid orders arbitrarily. Contact us first if you have any requests.

Refund Policy

• All refund requests must be submitted via customer service with your order number and relevant evidence (photos/videos).
• We do not support unreasonable returns or refunds due to personal preference.
• Refunds will only be approved for missing parcel issues verified by our team.
• Used, damaged, modified or incomplete items are not eligible for refund.
• Processed within 24 hours, provided refund criteria are met.

Return & Exchange Policy

• We offer returns and exchanges if you receive damaged or incorrect items.
• If you receive defective, damaged, or item-not-as-described goods, feel free to contact us to file an after-sales complaint.
• Please provide your order number, real-item photos and a description of the issue, and we will verify and resolve it promptly.
• Once your complaint review is completed, we will arrange reshipment, replacement, or full/partial refund in accordance with our policies.
• We reserve the right of final interpretation for all return and exchange regulations.

Warranty Terms & Claim

Warranty shall follow as stated by the Manufacturer, which you will find along or inside the product’s packaging. In general, it does not cover the following instances:

• All products come with an official manufacturer warranty.
• The warranty period varies by item type, starting from the date of order delivery.
• Damage to equipment / accessory / part is or has been caused by accident, abuse, neglect, improper testing installation, adjustment, operation, maintenance, alteration or modification of any kind.
• Caused by spillage of food or liquid hazard.
• Damage caused by fire, flood, voltage fluctuation, faulty installation.
• Damage caused by user error or fault, whether accidental or intentional.
• All plastic surfaces and all other externally exposed areas that are scratched or damaged; this includes dents, cracks, chips, indentations etc.
• Sticker / hologram sticker / warranty sticker on the merchandise has been defaced, removed or damaged. Warranty will be considered void.
• Equipment must be sent to the designated and approved Service Centre. If sent to another service centre, the warranty will be considered void.
• Leecomm does not cover the fees for replacement of damaged or over warranty products.

NOTE: Buyer will need to bear the returning postage and upon repaired Leecomm will need to bear the postage to ship back.

Shipping & Delivery Policy

• We offer multiple shipping options to meet your needs, including standard and expedited delivery. Customers may also contact us to specify their preferred carrier.
• Orders are usually processed within 1–2 business days after payment confirmation, excluding weekends and holidays.
• If payment is confirmed before 2:00 PM, we will ship your order on the same day.
• Standard delivery takes approximately 3 to 4 business days.
• Shipping fees are calculated based on your order weight, dimensions and destination.
• The shipping cost will be displayed at checkout before you complete your purchase.
• COD service is available upon request by contacting our support.
• Delivery time varies depending on the selected shipping method and order destination. After your order is shipped, you will receive a tracking number to monitor the delivery status.
• You may reach us via contact us for order and shipping enquiries.

Delivery Issues

• If your tracking status stops updating, please contact us for immediate checking.
• We are not responsible for delivery failures caused by incorrect buyer shipping addresses or unreachable contact numbers.
• For lost or missing parcels, we will launch an investigation with the courier team.
• Delivery delays may occur due to peak seasons, weather conditions or courier operational issues.

Privacy Policy

1. Information We Collect

• We may collect personal data such as your name, contact number, shipping address, email, payment details and browsing information when you register, place an order or contact us via our website.

2. Purpose of Data Usage

• Your personal information is only used for order processing, delivery arrangement, after-sales support, customer service, account maintenance and official notification delivery.

3. No Unauthorized Disclosure

• We will not sell, rent, share or disclose your personal information to any external third parties without your explicit consent, except required by local laws, regulations or government authorities.

4. Data Security Protection

• We adopt standard technical and management measures to protect your personal data against unauthorized access, leakage, tampering, loss and misuse.

5. Third-party Links

• Our website may contain links to external third-party platforms. We are not responsible for their privacy policies and data security practices.

6. Your Rights

• You have the right to enquire, check, correct or request deletion of your personal information stored with us, by contacting our customer support team.

7. Policy Update

• We reserve the right to update this Privacy Policy periodically. Changes shall take effect immediately once published on the website. Continued use of the site means you accept the revised terms.

Terms & Conditions

• By accessing and using this website, you agree to be bound by these Terms and Conditions and all applicable local laws and regulations.
• All content including images, texts, logos and product descriptions on this website is protected by copyright. No copying, reproduction or commercial use without our written permission.
• The product specifications, prices and promotions shown on the website are subject to change without prior notice. We reserve the right of final explanation.
• We endeavour to ensure all information on the website is accurate, but we do not guarantee there will be no errors, omissions or update delays.
• You must not use this website for illegal, harmful, fraudulent or unauthorised activities.
• Personal data submitted on our website will be handled in accordance with our Privacy Policy.
• We are not liable for any indirect loss, data leakage or risk caused by third-party links, network failures or external factors.
• We may update these Terms and Conditions from time to time. The revised version shall take effect once published on the website.

About Us

• We are a professional supplier specializing in repair tools, focusing on wholesale and retail business.
• Since establishment, we have been committed to providing genuine quality, stable supply and cost-effective products for global customers.
• We strictly control product inspection, packaging and after-sales service to ensure a reliable shopping and cooperation experience.
• Our team supports bulk wholesale inquiry and long-term business partnership.
• Customer satisfaction, quality first and integrity management are our core business principles.